Community Experience Specialist

Community Experience Specialist

MISSION

A balance of being a community ambassador and creator of FUN alongside a creative problem-solver with a passion for event coordination and storytelling.

DESCRIPTORS

Proactive, Organized, Follow Through, Consistency, Creative, Communicator, Respectful, Relational, Diplomatic, Team Player, Supportive

RESPONSIBILITIES:

EVENT Community Engagement responsibilities:

  • Lead multiple assigned communities through various online and offline outlets. Create excitement about the event for guests and seek to solve their most pressing needs by fully understanding their passions, goals, and desires for the event
  • Own the management of the event Facebook Group through direct guest communication
  • Build and execute in-person community meet-ups for assigned events while looking for opportunities to deliver SPECIAL on scales big and small
  • Create and execute a plan to ensure your community feels SPECIAL (as defined by Sixthman as INVITED, INFORMED, EXCITED, WELCOMED, LOOKED AFTER, AMAZED, and APPRECIATED) from festival concept to completion and beyond
  • Understand the Company’s policies and be prepared to speak with guests and make the decisions as to whether to “Hold the Line” by listening to their concerns but explaining to them why their request cannot be accommodated or whether to “Make it Right” and approve an exception, change, accommodation, etc. if appropriate
  • Research communities and “swim in it” by leveraging online resources, traveling to events where you can interact with your community, hosting town halls (virtually or in person), cultivating relationships with influencers and key members of the community, and utilizing any other resources available to you

EVENT Project Coordination responsibilities:

  • Collaborate with cross-functional teams regularly throughout event cycle and execution of assigned events
  • Schedule and Lead/Coordinate meetings (weekly, milestone 120, 90, 60, and 30 days out as well as post event), following up each with actionable post-meeting recap notes
  • Project manage assigned events in Monday.com (or other project tracking technology) from concept through post-event follow up ensuring appropriate departments and roles are engaged and that assigned deadlines are met (for example, the event program)
  • Break projects into definable and completable actions; Assign timelines and prioritize when needed; Work alongside the Event Manager to push the event team over roadblocks
  • Coordinate and facilitate event meetings and brainstorms. Narrow down, define, and pitch concepts to external partners. Lead the defined elements of the festival including but not limited to “voice” and “feel”; broad event themes and experiences; theme nights and activities; collaborations; collateral such as branding/gifting; and merchandise designs
  • Ensure that all guest-facing information is accurate and thorough, adjusting as needed based on guest concerns and feedback
  • Consult with Talent Buyers and Event Management Specialists on the vision for the talent lineup, bringing the voice of the community
  • Guide the philanthropic strategy and integration for assigned events and ensure it rolls up into the overall Give Loud strategy
  • Support the Marketing Team by being an expert on your communities, guiding communication strategies for your events; be aware of marketing messaging, monitor and proactively communicate on guest responses
  • Foster strong collaboration to assist in ideating on creative and compelling content for festival websites, socials, emails, collateral, and other potential media with the goal of producing interactions that resonate uniquely to the fanbase
  • Stay up-to-date on social media trends of the community demographic to leverage the channels your guests are interacting with, in order to excite and inform them
  • Compile event survey feedback/data and make recommendations for improvements for future events, assisting in the preparation of post-event reports and analysis

SAILING responsibilities:

  • Attend several of the Company’s multi-day festivals annually with goal of delivering world class experience to guest, artists, and partners, and perform various duties onsite which could include leading the community (Community Experience Specialist or Assist); making onboard announcements; assisting with guest services, event management, artist relations, and more
  • Engage guests constantly as the Sixthman Face of your event
  • Create onboard communication plans, coordinating with sailing core event team and working directly with the onboard communications manager

QUALIFICATIONS AND EXPERIENCE

  • Bachelor’s degree or equivalent experience required (Communications, Marketing, Hospitality, or similar field preferred.)
  • 2+ years of experience in the following is preferred: project coordination/management, social media, community management, customer service
  • Excellent organizational and time management skills
  • Ability to meet deadlines while proactively planning and delivering quality materials
  • Strong attention to detail
  • Ability to multitask and prioritize competing demands
  • Excellent interpersonal and communication skills
  • Desired soft skills include empathy, active listening, critical thinking, problem-solving
  • Proficiency in Microsoft Office
  • Experience in project management software such as Monday.com, Basecamp, Asana, etc…
  • Presentation/proposal experience with Canva is a plus
  • Ability to work non-traditional hours, including evenings and weekends, as needed
  • Must be located in the Greater Atlanta Area

WHO LEADS YOU: Manager Of Events

APPLY HERE: https://sixthman.bamboohr.com/careers/111?source=aWQ9MjQ%3D

 

 

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